Send your enquiry through this page
The quickest way to reach us is by using the enquiry form below. It helps us route your request to the right person, whether you need thermochromic ink, security ink, a colour match or help with a press issue.
Please include your name, company, town or suburb, the product type you print, and the job size if you know it. If you are working on a new pack or a repeat run, add a short note about the substrate, curing method and any coating already on the line.
What to include for a faster reply
The more practical detail you give us, the faster we can respond with useful feedback. If you are asking about a trial or production run, send the basics up front so we can check compatibility and suggest the right tests.
- Packaging format and end use
- Substrate, coating and print process
- Temperature trigger or security requirement
- Required quantity and delivery town
- Any sample, artwork or reference number
Areas we serve from Jacobs, Durban
We are based in Jacobs, Durban and supply packaging converters nationwide. Regular deliveries go into Durban South, Pinetown, Prospecton, Cape Town, Gqeberha, Johannesburg and Pretoria, with support for nearby industrial areas and coastal sites that need careful storage handling in heat and humidity.
If your factory is in a municipal area with strict delivery access or loading bay rules, mention that in the form. It helps us plan dispatch and avoid delays at gate control or on restricted routes.
Typical response times
We aim to respond to enquiry forms quickly during the working week. Simple contact requests are often answered the same day, while technical questions, drawdown requests or batch checks may take a little longer if we need to review print conditions or test records.
- General enquiries: usually same day
- Technical support: within 1 working day
- Quotes and sample discussions: 1 to 2 working days
- Production troubleshooting: as soon as the relevant team has the details
Who may handle your request
Your enquiry may be handled by the most suitable person on our team, depending on the job. That could be Sibusiso Mthembu for overall coordination, Shaun October for technical sales, Lindokuhle Dlamini for production planning, Pieter van Wyk for security ink queries, Nomfundo Khumalo for colour lab work, or Jason Pillay for delivery and distribution planning.
We keep the process direct so your query gets to the right place without going back and forth.
Need support with a live production job
If you are already on press and something is not matching the brief, tell us exactly what is happening. We can help with threshold tuning, adhesion tests, rub resistance checks, UV verification setups, drawdown panels, trial batch making, press startup support and batch retain library checks.
Include the batch number, line speed, drying setup and any change you made before the fault appeared. That kind of detail saves time and avoids guesswork, especially when a job is time sensitive and the plant is under load-shedding pressure.