Practical help from the first sample
Our support starts with the job in front of you, not a general answer. If you are working on cartons, labels, sleeves or pouches, we look at substrate, press type, drying, handling and the product conditions the pack will face in transit and on shelf.
That means we can help with colour matching, threshold tuning for thermochromic response, and simple checks before a full run starts. In Durban’s humid conditions and in inland plants that face dust and load-shedding interruptions, the small details matter. We keep the advice practical so your team can get moving again quickly.
- Matching to an approved sample or printed standard
- Testing adhesion on the actual packaging material
- Checking rub resistance before bulk production
- Setting up a sensible test plan for the press room
Trial batches and press startup support
When a new ink system is being introduced, a small trial batch saves time and waste. We assist with drawdown panels, trial batch making and press startup support so converters can confirm handling before the full order is released. This is especially useful when the work has tight brand colours or where the ink must react at a defined temperature.
Our team can also help with coating compatibility and production troubleshooting, including practical adjustments to viscosity, drying and print sequence. If your line is stopping and starting because of municipal power cuts, we can help you plan the restart checks that keep the job consistent from the first sheet to the last.
- Drawdown panels for quick visual checks
- Small trial batches for production sign-off
- Startup checks after stoppages or changeovers
- Compatibility guidance for coated and uncoated stocks
Security ink setup for packs that need proof
Security features need to be clear to your staff and difficult for others to copy. We support packaging producers with security pattern design, UV verification setups and batch retain library control, so there is a record of what was approved and when. This helps with audits, recalls and repeat orders where consistency matters.
Pieter works with teams that need a straightforward way to build authenticity into the pack without affecting print speed. If the final pack is moving through wholesalers, cold chain or export channels, we can help thier verification points stay consistent across the run.
- Security pattern design for packaging applications
- UV verification setup for shop-floor checks
- Batch retain library for repeat production records
- Support for supplier and customer approval samples
Lab checks that save time later
Before a job goes live, our colour lab can check more than appearance. We run colour matching, threshold tuning and rub resistance checks to make sure the ink performs under handling, stacking and transport. Nomfundo leads the lab work, and the aim is always to give your team clear results rather than vague comments.
Where needed, we also help with coating compatibility so the ink bonds properly and does not fail once the pack reaches a warehouse in Pietermaritzburg, Cape Town or Port Elizabeth. Small corrections early in the process can prevent reprints and scrap later on.
Nationwide supply with local backup
We supply packaging converters across South Africa from Jacobs, with service support for Durban South, Pinetown, Prospecton, Cape Town, Gqeberha, Johannesburg and Pretoria. Jason coordinates deliveries and keeps track of lead times so your production schedule is not left guessing.
Some customers need a quick response for a local order, others need steady replenishment for a national print programme. Either way, we keep the communication direct and the paperwork in order. If you are working under municipal restrictions, warehousing pressure or seasonal demand swings, that kind of planning makes a difference.
How to request support on a live job
If you need help, send the job details through the enquiry form on our contact page and include the substrate, ink type, issue you are seeing and the quantity you need. The more exact the details, the faster we can advise on the next step. Sibusiso and the team review requests with the aim of getting you to a workable answer quickly.
Our support is built for practical production work, not paperwork for its own sake. Whether the job is a fresh artwork release, a repeat order or a fault on press, we will help you narrow it down and keep the line moving.