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Terms of use

These terms apply to your use of the ThermoInk website and any enquiry submitted through the contact form. By using this site, you agree to these terms and to the lawful handling of your information in South Africa.

1. Who Operates This Website

This website is operated for ThermoInk by Astros Marketing (Pty) Ltd on behalf of the business based in Jacobs, Durban. The site is intended for packaging converters, brand owners and other commercial users who want information about thermochromic and security inks, related technical support, and national supply arrangements.

ThermoInk may update, amend or withdraw any part of the site at any time without notice. While we aim to keep information current and accurate, product details, application notes and service descriptions may change as production requirements or technical specifications change.

2. Acceptable Use of the Site and Enquiry Form

You may use this website to learn about ThermoInk services and to submit genuine business enquiries. You must not misuse the site, interfere with its operation, or submit false, misleading or unlawful information through the enquiry form.

  • Do not attempt unauthorised access to any part of the website or server environment.
  • Do not upload harmful code, spam or automated requests.
  • Do not use the site in a way that breaks South African law or harms another party.
  • Do not impersonate another business or person when making an enquiry.

We may restrict access if we believe the site is being used improperly. This includes activity that could affect performance, security or the integrity of submitted information.

3. Technical Information, Samples and Production Guidance

Any guidance given on this site is general in nature and must be checked against your own substrate, press conditions and end-use requirements. Packaging performance can vary due to coating compatibility, drying conditions, storage, humidity, coastal weather in Durban and the way a converter handles the material on press.

ThermoInk may discuss colour matching, threshold tuning, adhesion tests, rub resistance checks, UV verification setups, drawdown panels, trial batch making, press startup support, batch retain library, security pattern design and production troubleshooting. These services are provided to support evaluation and production planning, but they do not replace your own quality controls or compliance checks.

  • Always test on the final substrate before full production.
  • Confirm suitability for storage, transport and shelf-life conditions.
  • Allow for municipal, customer or industry-specific packaging requirements where relevant.

4. Intellectual Property and Confidential Content

All text, layout, graphics, technical descriptions, product names, photographs and compiled content on this website are owned by or licensed to ThermoInk unless stated otherwise. You may not copy, reproduce, adapt or distribute site content for commercial use without prior written consent.

If you submit artwork, specifications, colour targets or security concepts through the enquiry form, you remain responsible for having the rights to share that material. We will treat commercially sensitive information with care, but you should only send material you are entitled to disclose. Any samples, patterns or retain records discussed with clients may be kept for reference in line with operational requirements.

5. Liability Limits, Pricing and Availability

Product availability, lead times, pricing and delivery arrangements are subject to stock, production scheduling and transport conditions. Nationwide deliveries to packaging converters may be affected by municipal restrictions, route access, coastal humidity, load-shedding, or other events beyond our reasonable control.

To the fullest extent allowed by law, ThermoInk and Astros Marketing (Pty) Ltd are not liable for indirect loss, lost profit, production downtime or damage arising from use of this website or from reliance on general information published here. Nothing in these terms excludes liability where South African law does not allow exclusion.

  • We do not guarantee uninterrupted site access.
  • We do not guarantee that all information will always be error-free.
  • We may suspend the site for maintenance, updates or security reasons.

6. Enquiries, Privacy and South African Law

When you submit an enquiry through the contact page, you authorise us to use the details provided to respond to your request, assess technical requirements and follow up on related business matters. We do not request or publish email addresses or phone numbers on this page, and all contact is handled through the enquiry process provided on the website.

These terms are governed by the laws of the Republic of South Africa. If any part of these terms is found unenforceable, the remaining sections will continue to apply. By continuing to use the site, you accept the current terms as published and any reasonable updates made from time to time.